HomeRepairs247 Terms and Conditions

Terms and Conditions

Effective date: 30 April 2026

Marketplace terms for Customers and Contractors.

Summary

This summary is included to make the Terms easier to understand. It does not limit the full Terms below.

• Marketplace role: HomeRepairs247 helps Customers and Contractors find each other. We are not the Contractor, not the Customer and not a party to any job contract.

• Customer choice: Customers decide whether to respond to or engage a Contractor. Customers should check licences, insurance, experience, quotes and suitability before work starts.

• Contractor responsibility: Contractors must only offer and perform work they are legally allowed and competent to perform, and must keep ABN, licence, insurance and profile details accurate.

• Transparent pricing: Contractor plans are month-to-month. There is no lock-in and no early termination fee. Cancellations take effect at the end of the current paid billing period.

• Contact Credits: A Contact Credit is used only when a Contractor first contacts a Customer about a specific job. Follow-up calls or texts about the same job do not use another Contact Credit.

• Customer privacy: A job listing shows suburb and job details first. Phone details are only unlocked through the contact action, and exact job location/access details are not published to all Contractors.

• No guaranteed outcome: Contact Credits give Contractors an opportunity to contact a Customer. They do not guarantee a response, quote request, job award or payment for work.

1. Who these Terms apply to

1.1 These Terms apply when you access or use HomeRepairs247, including our website, mobile applications, admin portals, emails, SMS messages, support channels and related services (Platform).

1.2 The Platform has two main user types: Customers and Contractors. Some provisions apply to all users, and some apply only to Customers or only to Contractors.

1.3 The contracting entity for these Terms is Proflow AI Pty Ltd (ABN 38 658 195 450), trading as HomeRepairs247.

1.4 By creating an account, posting a job, browsing jobs, contacting a Customer, subscribing, buying Contact Credits, making any other purchase, or otherwise using the Platform, you agree to these Terms and our Privacy Policy.

1.5 If you use the Platform on behalf of a company, trust, partnership, agency, body corporate, property manager or other organisation, you warrant that you have authority to bind that organisation.

1.6 If you do not agree to these Terms, you must not use the Platform.

2. Definitions

3. What HomeRepairs247 does and does not do

3.1 HomeRepairs247 operates a marketplace that helps Customers post Job Requests and helps Contractors find and contact Customers about those Job Requests.

3.2 We are not a builder, plumber, electrician, cleaner, landscaper, project manager, property manager, insurer, broker, employment agency or labour hire provider. Contractors are independent businesses and are not our employees, agents, partners or representatives.

3.3 We are not a party to any contract between a Customer and a Contractor. Any agreement about the scope, price, timing, quality, materials, access, payment, warranties, variations, defects, safety or completion of work is between the Customer and the Contractor.

3.4 We may provide tools such as job listings, profiles, contact buttons, notifications, contact counts, ballpark estimate tools, badges, reviews, reminders and support. These tools are intended to help users make decisions, but they are not a substitute for professional advice, legal advice, due diligence, site inspection, written quotes or written contracts.

3.5 The Platform is not an emergency dispatch service. If there is a risk to life, injury, fire, electrical danger, flooding, gas leak, structural collapse, crime or another urgent hazard, contact emergency services or an appropriately qualified emergency provider immediately.

3.6 We may initially focus our operations, marketing and job generation in specific service areas. Users outside an active service area may be able to create accounts, but job volume, Contractor availability and support workflows may be limited.

4. Accounts and eligibility

4.1 You must be at least 18 years old and legally capable of entering into contracts to use the Platform.

4.2 You must provide accurate, current and complete information when creating and maintaining an account. You must promptly update your details if they change.

4.3 You are responsible for activity on your account, except to the extent caused by our breach of law or negligence. Keep your login details secure and tell us promptly if you suspect unauthorised access.

4.4 We may use phone or email one-time passcodes, account checks, device signals or other authentication steps to protect the Platform.

4.5 We may refuse, suspend, limit or close an account where reasonably necessary to protect users, the Platform, public safety, regulatory compliance, payment integrity or our business reputation, or where a user breaches these Terms.

5. Customer terms

5.1 Posting a Job Request

A Customer may post a Job Request by providing details such as category, description, suburb, photos, preferred timing, contact details and, where required, the job location/access details. You must have authority to request work at the property and to share the information you provide.

You should describe the work honestly and include relevant information that may affect price, safety, access, licensing, timing or suitability. You should not post false, misleading, duplicate, abusive, unlawful or non-genuine Job Requests.

Posting a Job Request does not require you to hire a Contractor. However, you should only post a Job Request if you have a genuine intention to consider Contractor contact about that work.

5.2 Automatically generated estimates

The Platform may provide an automatically generated ballpark estimate or price range. This estimate is for general information only. It is not a quote, offer, warranty, valuation, professional advice or guarantee of what the work will cost.

Actual pricing may change after a Contractor inspects the site, asks questions, assesses safety, materials, access, hidden defects, licensing requirements, permit requirements, urgency, travel time and other job-specific factors.

5.3 Customer control of a listing

We may allow Customers to pause, resume, close, edit or limit a Job Request. If you receive enough calls or messages, you should pause or close the listing so Contractors do not spend Contact Credits on a job that is no longer available.

We may also apply contact rate limits, daily contact caps, queues, reminders or other controls to reduce call flooding and protect Customer experience. These controls may change over time.

5.4 Choosing and engaging a Contractor

Customers are responsible for deciding whether to contact, shortlist, accept, engage or pay a Contractor. Before work starts, Customers should consider checking identity, business details, ABN, licence, insurance, experience, reviews, written quote, scope, payment terms, warranties, timing, permits and safety requirements.

Badges, reviews, contact counts, profile information and verification information are helpful signals, but they are not guarantees by us. A Contractor may be unsuitable even if a badge or positive review appears on the Platform.

Customers should get written quotes or contracts where appropriate, especially for larger, regulated, structural, electrical, plumbing, gas, building or renovation work.

6. Contractor terms

6.1 Browsing jobs

Contractors may browse available Job Requests according to the features of their account and Plan. Job listings may show details such as category, description, suburb, photos, ballpark estimate and contact activity. Customer phone number and exact job location/access details are not shown to all browsing Contractors.

6.2 Onboarding before contacting Customers

Before a Contractor can contact a Customer through the Platform, we may require onboarding information such as business name, ABN, trade category, licence number, licence class, identity details, insurance information, service area, profile details and supporting documents.

For categories that require licences, permits, registrations or qualifications, Contractors must provide accurate and current details and must only contact Customers about work they are legally permitted and competent to perform.

For categories that do not require a trade licence, we may still require ABN checks, identity checks, profile checks, insurance details or other trust and safety steps.

6.3 Licence and insurance information

We may check ABN, licence or registration information against public registers, the Australian Business Register, licensing bodies or verification providers. Any verification, badge or profile display is based on information available to us at the time of checking and may not reflect later changes.

Contractors must maintain all licences, registrations, permits, insurances and qualifications required for the work they offer, and must promptly tell us if any relevant status changes, expires, is suspended, is cancelled or is restricted.

Insurance information may be displayed if a Contractor provides evidence such as a certificate of currency. An insurance badge does not guarantee that a policy is current, valid, sufficient for a specific job, or that any claim will be accepted.

6.4 Contractor conduct

• contact Customers promptly, honestly and respectfully;

• use Customer contact details only for the relevant Job Request and not for unrelated marketing or data harvesting;

• comply with licensing, safety, workplace, building, electrical, plumbing, gas, privacy, spam, consumer, tax and other applicable laws;

• provide accurate quotes, invoices, receipts and warranties where required by law or agreed with the Customer;

• avoid misleading statements about price, timing, qualifications, experience, insurance, availability or affiliation with HomeRepairs247;

• not pressure, harass, threaten, discriminate against or exploit Customers;

• not perform work that is outside your authority, licence, competence, insurance or safe working capacity.

We may suspend or remove a Contractor who receives serious complaints, appears to perform unlicensed work, misuses Customer information, breaches these Terms or creates safety, legal or reputational risk.

7. Contact Credits and Customer contact

7.1 What a Contact Credit does

A Contact Credit allows a Contractor to initiate contact with a Customer about one specific Job Request by using a Platform contact action such as Call or Text, subject to verification, Customer preferences, rate limits and account standing.

A Contact Credit gives an opportunity to contact a Customer. It does not guarantee that the Customer will answer, reply, request a quote, accept a quote, proceed with the job, pay for work or provide accurate information.

7.2 Per-job deduplication

Contact Credits are counted per Job Request, not per tap. If a Contractor uses a Contact Credit to call a Customer about a Job Request and later texts the same Customer about the same Job Request, that follow-up does not use another Contact Credit.

A different Job Request from the same Customer may require a separate Contact Credit.

7.3 Confirmation before use

Before a Contact Credit is used, the Platform may show a confirmation screen with the Contractor's remaining Contact Credits, reset date and job details. If the Contractor confirms, the Contact Credit is used when the contact action is processed.

7.4 Rate limits and queues

We may limit how many Contractors can contact a Customer about a Job Request within a particular period. If a Contractor is blocked by a rate limit, queue, pause, close action or Customer contact cap before contact is processed, no Contact Credit should be consumed. If a Contact Credit is consumed due to a platform error in that situation, contact support for review.

7.5 Expiry and no cash value

Included monthly Contact Credits reset monthly on your contact-credit cycle. For Free plans, this cycle generally follows your signup anniversary. For paid plans, this cycle may align with your subscription period dates shown in the Platform. Unused included monthly Contact Credits do not roll over.

Extra Contact Credits are added to your extra-contact bank. They do not expire monthly but expire 12 months after purchase if unused, unless a different expiry is clearly stated at checkout. When available, extra Contact Credits may be consumed before included monthly Contact Credits. Contact Credits have no cash value, are not transferable and cannot be sold, exchanged or redeemed outside the Platform.

7.6 Credit reviews

We may, acting reasonably, reinstate a Contact Credit if our records show a duplicate debit, platform fault, inaccessible contact action, clearly non-genuine Job Request, materially incorrect Customer contact detail or other issue that means the Contact Credit was not fairly used. Contractors should request review within 10 days of using the Contact Credit and provide details requested by support.

We do not generally reinstate Contact Credits merely because a Customer does not answer, does not reply, chooses another Contractor, changes their mind, negotiates on price, decides not to proceed, or because the Contractor does not win the job.

7.7 Contact insights

The Platform may show contact insights such as how many Contractors have contacted a Job Request, when the last contact occurred, or category-level contact activity. The level of detail may depend on the Contractor's Plan. Contact insights are informational only and may not be complete or real-time in every circumstance.

8. Contractor Plans, billing and cancellation

8.1 Subscriptions are month-to-month

Paid Contractor Plans are monthly subscriptions billed in advance through our payment processor, unless a different billing arrangement is clearly agreed in writing. There is no minimum fixed term, no lock-in and no early termination fee.

Your subscription renews monthly until cancelled. You can cancel at any time using the account management or payment portal link provided in the Platform, or by contacting support if you cannot access the portal. Cancellation takes effect at the end of your current paid billing period.

Your Contact Credit reset date may be different from your subscription billing date. Contact Credits reset on your contact-credit cycle as described in section 7.5.

8.2 Plan changes

Upgrades, downgrades and other Plan changes may take effect immediately or from the next billing period depending on the option shown in the checkout or account portal. We will make the applicable timing and price clear before you confirm the change.

8.3 Extra Contact Credits

If a Contractor has no Contact Credits left, the Platform may allow purchase of extra Contact Credits, including bundles. The total price must be shown before purchase. Extra Contact Credits are one-off purchases and do not change the underlying subscription Plan unless the Contractor separately upgrades.

8.4 Payments, GST and failed payments

Payments are processed by third-party payment processors such as Stripe. We do not store full card details. Prices shown to Australian users are GST-inclusive unless the checkout screen clearly states otherwise. Invoices or receipts may identify GST where applicable.

If a payment fails, we or our payment processor may retry the payment, ask you to update payment details, limit paid features, move you to a Free Plan, suspend contact actions or close the subscription. We will not charge early termination fees.

8.5 Refunds

Your rights under the Australian Consumer Law cannot be excluded. Subject to those rights, subscription fees and Contact Credit purchases are not refundable merely because you did not use all features, did not use all Contact Credits, did not win work, changed your mind or cancelled part-way through a billing period.

Where a refund, re-supply or other remedy is required by law, or where we decide it is fair due to platform error, we will provide the appropriate remedy.

8.6 Price and Plan changes

We may change Plans, pricing, features or inclusions from time to time. If a change materially disadvantages an existing paid Contractor, we will give reasonable notice and the change will apply no earlier than the next billing period after the notice period unless required sooner for legal, security or operational reasons. If you do not agree, you may cancel before the change takes effect.

9. Payments for work between Customers and Contractors

9.1 Unless we expressly launch and apply additional payment terms for a payment tool, HomeRepairs247 does not collect, hold, release or guarantee payment for work performed by Contractors. Customers and Contractors arrange payment for work directly with each other.

9.2 Contractors are responsible for quoting, invoicing, charging, collecting and accounting for amounts payable for their work, including GST, deposits, progress payments, variations and refunds where applicable.

9.3 Customers should not pay large deposits or final amounts without understanding the Contractor, scope, timing, legal requirements and consumer protections that apply to the job.

10. Agreements between Customers and Contractors

10.1 Any agreement for work is between the Customer and Contractor. That agreement may be written, verbal, implied through conduct, or documented through quotes, invoices, text messages, emails or separate trade contracts.

10.2 Customers and Contractors should agree key details before work starts, including scope, price, call-out fees, materials, exclusions, start date, completion estimate, site access, safety requirements, permits, clean-up, variations, warranties, defects process, payment timing and cancellation terms.

10.3 Nothing in these Terms removes rights, guarantees or remedies that cannot be excluded under the Australian Consumer Law, state building laws, licensing laws or other applicable laws.

11. Reviews, ratings and user content

11.1 Users may upload or provide content such as Job Requests, descriptions, photos, documents, profile text, logos, business names, messages, reviews, ratings, responses and support information (User Content).

11.2 You must only provide User Content that you have the right to provide and that is accurate, genuine, lawful and not misleading, defamatory, discriminatory, abusive, obscene, confidential, infringing or unsafe.

11.3 Reviews should reflect a genuine experience. We aim to publish genuine verified reviews whether positive, neutral or negative. We may remove, hide, edit for format, refuse or moderate content that we reasonably consider fake, irrelevant, abusive, unlawful, defamatory, discriminatory, private, spam, incentivised without disclosure, unsafe, misleading, or contrary to our review guidelines.

11.4 Contractors may be given an opportunity to respond to reviews or raise a review concern. We are not required to remove a review merely because the Contractor disagrees with it.

11.5 You retain ownership of your User Content. You grant us a worldwide, royalty-free, non-exclusive licence to host, store, reproduce, display, publish, adapt, moderate, communicate and use your User Content for operating, improving, marketing and promoting the Platform, subject to our Privacy Policy and applicable law.

11.6 You must not scrape, copy, export, republish or misuse other users' content or personal information except as reasonably necessary to respond to or perform a specific Job Request in accordance with these Terms.

12. Safety, complaints and disputes

12.1 If a Customer and Contractor have a dispute about work, payment, quality, damage, delay, conduct or communication, they should first try to resolve it directly and respectfully.

12.2 We may offer support, collect information, suggest practical next steps, pause a listing, restrict contact, suspend an account, reinstate a Contact Credit, or help the parties communicate. We do not act as a court, tribunal, adjudicator, insurer, debt collector, building inspector or arbitrator.

12.3 Users may still use external rights and processes, including police, emergency services, regulators, licensing bodies, insurers, payment providers, state consumer protection agencies, tribunals and courts.

12.4 Users should report safety issues, harassment, suspected fraud, unlicensed work, fake Job Requests, serious property damage or privacy misuse to us promptly.

13. Prohibited conduct

You must not, and must not help anyone else to:

• use the Platform for unlawful, unsafe, deceptive, fraudulent or harmful purposes;

• post fake, misleading, duplicate or abusive Job Requests or profiles;

• contact Customers for unrelated marketing, list building, harassment or data harvesting;

• perform or offer work without required licences, registrations, permits, competence or insurance;

• circumvent technical limits, rate limits, verification checks, billing systems or security controls;

• copy, scrape, crawl, mine, reverse engineer or overload the Platform;

• upload malware, harmful code, spam or content that infringes another person's rights;

• misrepresent your identity, authority, qualifications, affiliation, reviews, experience or location;

• pressure another user to remove a genuine review or provide a misleading review;

• use the Platform in a way that exposes us or another user to legal, safety, privacy or reputational risk.

14. Communications, referrals and marketing

14.1 We may contact you by app notification, email, SMS, phone, in-app message or other channels for service, security, account, support, billing, verification, listing, contact, review and administrative purposes.

14.2 We may send marketing communications where permitted by law. You can opt out of marketing communications using the unsubscribe method provided or by contacting us. Service and transactional messages may still be sent where needed to operate your account or the Platform.

14.3 If we offer a referral program, referral rewards are subject to the rules shown at the time. We may withhold, reverse or cancel referral rewards for self-referrals, fake accounts, spam, abuse, duplicate referrals, ineligible users or conduct that breaches these Terms.

14.4 Users must comply with spam, privacy and marketing laws when sending referral links or contacting people outside the Platform.

15. Privacy

15.1 Our Privacy Policy explains how we collect, use, disclose and protect personal information. By using the Platform, you acknowledge that personal information will be handled in accordance with our Privacy Policy.

15.2 Contractors must protect Customer personal information they receive through the Platform, use it only for the relevant Job Request, and delete or secure it when it is no longer required for that purpose, subject to any legal record-keeping obligations.

15.3 Customers should avoid including unnecessary sensitive information, unrelated personal details or images of people in Job Requests or photos.

16. Intellectual property

16.1 We own or license the Platform, including its software, design, text, graphics, workflows, logos, trade marks, data structures, algorithms and content other than User Content.

16.2 Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable licence to use the Platform for its intended purpose.

16.3 You must not use our name, logo, trade marks or branding in a way that suggests sponsorship, endorsement or affiliation without our written permission.

17. Third-party services

17.1 The Platform may rely on third-party services such as payment processors, hosting providers, authentication providers, analytics tools, mapping tools, communications providers, verification providers, AI providers and app stores.

17.2 Third-party services may have their own terms and privacy policies. We are not responsible for third-party services except to the extent required by law or where they act as our service providers and we are legally responsible for their handling of information.

17.3 If you accessed or downloaded the App from the Apple App Store: (a) these Terms are between you and us only, not with Apple, and Apple is not responsible for the App or its content; (b) the licence granted is non-transferable and limited to use on Apple-branded products that you own or control, subject to applicable App Store terms; (c) Apple has no obligation to provide maintenance or support services; (d) in the event of failure to conform to any applicable warranty, you may notify Apple and Apple may refund the purchase price (if any), and to the maximum extent permitted by law Apple has no other warranty obligation; (e) Apple is not responsible for product liability claims, legal or regulatory compliance claims, or consumer protection claims relating to the App; (f) Apple is not responsible for third-party intellectual property infringement claims relating to the App; and (g) Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them.

17.4 If you accessed or downloaded the App from Google Play, these Terms are between you and us only, not with Google. Google has no obligation to provide maintenance or support and is not responsible for the App or its content, except as required under applicable law and Google Play terms.

18. Changes to the Platform and these Terms

18.1 We may update, improve, remove, suspend or change Platform features from time to time. We will try to avoid unreasonable disruption to paid features.

18.2 We may update these Terms. We will give reasonable notice of material changes, such as by email, in-app notice or website notice. Changes will not reduce non-excludable rights you already have under law.

18.3 If a material change disadvantages you and you do not agree, you may stop using the Platform and cancel any paid subscription before the change takes effect. Continued use after the effective date means you accept the updated Terms.

19. Suspension and termination

19.1 You may stop using the Platform at any time. Paid Contractor subscriptions must be cancelled under section 8 to stop future renewal.

19.2 We may suspend, restrict or terminate access where reasonably necessary because of breach, non-payment, failed verification, safety risk, suspected fraud, misuse of Customer data, unlawful conduct, repeated complaints, regulatory risk, platform security, or discontinuation of a service.

19.3 Where practical and appropriate, we will give notice and an opportunity to respond. We may act immediately without notice where there is serious risk to safety, law, privacy, users, payments, security or our reputation.

19.4 Termination does not affect accrued rights, payment obligations, confidentiality, privacy obligations, content licences already granted, liability limits, indemnities, dispute provisions or any clause intended to survive termination.

20. Consumer law, disclaimers and liability

20.1 Non-excludable rights

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, warranty, right or remedy that cannot lawfully be excluded, restricted or modified, including rights under the Australian Consumer Law.

20.2 Platform services only

Our Services are platform services. We do not provide the trade, repair, maintenance, renovation or other work arranged between Customers and Contractors. Contractors, not us, are responsible for the work they perform.

20.3 No guarantee of users or outcomes

To the extent permitted by law, we do not guarantee that any Customer, Contractor, Job Request, profile, review, badge, estimate, contact count, licence detail, insurance detail, quote, response, availability, payment or job outcome will be accurate, complete, current, suitable, safe or successful.

20.4 Limitation of liability

To the extent permitted by law and subject to section 20.1, our liability for failure to provide the Platform services with any non-excludable guarantee is limited, at our option where the law permits, to re-supplying the relevant Services or paying the cost of having the relevant Services re-supplied.

To the extent permitted by law, we are not liable for indirect, special, consequential or economic loss, loss of profit, loss of opportunity, loss of goodwill, loss of data, property damage, personal injury, defective work, delay, non-payment or dispute arising from work performed or arranged between Customers and Contractors, except to the extent caused by our breach of law, fraud, wilful misconduct or negligence.

To the extent permitted by law, our aggregate liability to a user for claims arising out of or relating to the Platform is limited to the greater of: (a) the amount the user paid to us for the relevant Platform services in the 6 months before the event giving rise to the claim; and (b) AUD $100. This cap does not apply where it would be unlawful to apply it.

20.5 User responsibility for work

Customers and Contractors are responsible for their own decisions, communications, contracts, safety practices, legal compliance and dealings with each other.

21. Indemnity

21.1 To the extent permitted by law, Contractors indemnify us against claims, losses, liabilities, damages, costs and expenses arising from work they perform or offer, their breach of law, their breach of these Terms, their misuse of Customer information, their User Content, or their negligent, fraudulent, wilful or unlawful conduct.

21.2 To the extent permitted by law, Customers indemnify us against claims, losses, liabilities, damages, costs and expenses arising from their breach of these Terms, their lack of authority to request work, their User Content, their misuse of Contractor information, or their negligent, fraudulent, wilful or unlawful conduct.

21.3 A user's indemnity is reduced to the extent the claim is caused by our breach of law, fraud, wilful misconduct or negligence.

22. Force majeure

We are not responsible for delay or failure to perform caused by events beyond our reasonable control, including outages, telecommunications failures, cyber incidents, power failures, natural disasters, extreme weather, strikes, supply chain issues, government action, war, pandemic, civil unrest or third-party platform failures.

23. General

23.1 These Terms, the Privacy Policy and any checkout or Plan terms you accept make up the agreement between you and us for the Platform.

23.2 If part of these Terms is invalid or unenforceable, that part is read down or severed to the extent required, and the rest continues.

23.3 You may not assign your account or rights under these Terms without our consent. We may assign or transfer our rights and obligations as part of a restructure, sale, merger or transfer of business, provided this does not materially reduce your rights.

23.4 A failure or delay in enforcing a right is not a waiver. A waiver must be in writing.

23.5 These Terms are governed by the laws of Queensland, Australia. The parties submit to the non-exclusive jurisdiction of the courts of Queensland and the Federal Court of Australia.

24. Contact us

Questions, complaints, cancellation help or safety concerns can be sent to Proflow AI Pty Ltd (ABN 38 658 195 450), trading as HomeRepairs247, using:

• Support: support@homerepairs247.com.au

• Privacy: privacy@homerepairs247.com.au